SHIPPING & RETURNS
Rate - We offer a flat rate shipping of $9 standard & $12 express.
Please note: We do not ship outside of Australia.
Dispatch - Our orders are dispatched within 1-3 working days if not earlier. Once your order has been dispatched we’ll email you a link to a tracking number. You can then use that number to track your order on the AusPost website.
Please allow a little more time during sales and from November onwards due to the influx of Christmas orders.
Delivery - All of our deliveries are tracked from Wollongong, NSW.
Shipping Terms & Conditions - It is the customers responsibility to ensure that delivery and order details are correct upon checkout. If a delivery is “Returned to Sender” due to the customer providing an incorrect delivery address or failure to collect the parcel from a designated post office or outlet due to a card being left at the delivery address, the order will incur a Return To Sender fee and we cannot refund original shipping charges. Please review your shipping address carefully upon submission of your order. We cannot be held liable for mis-delivery as a result of incorrect data entry. PayPal has been known to overwrite your delivery address with a pre-saved version of your delivery address in their system. Check this before pressing the confirm button too.
Once your order has been paid, we will issue an order confirmation email. Please scroll down to the bottom and double check your address is correct there. If the incorrect address has been provided, email us ASAP with a correction to email@example.com
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a credit or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards are a non-returnable item.
When you receive your items please inspect carefully to ensure there is no damage.
If an item is faulty, we will meet our legal obligation which may include issuing a refund on the purchase price of the goods, or providing a replacement product.
The item should be returned within 14 days, with proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your replacement or refund will be processed.
FOOD2ART only issues refunds if a product is defective or damaged.
CHANGED YOUR MIND?
Only regular priced items may be returned, unfortunately sale items cannot be returned.
If you wish to exchange a product because you've changed your mind, that's ok! We will offer a credit note for the purchase price of the goods. We do not offer refunds on change of mind.
Items must be unused, returned in original packaging, and returned within 30 days.
If the product has been used, unfortunately we cannot accept a return unless it is faulty.
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Once your item has been returned to us, you will receive a credit note from our store for the value of the product, minus any discounts or shipping costs.
If you wish to cancel your order before it has shipped, please email us immediately at Food2artkitchenplay.com.au
We can only process your cancellation if the order hasn't shipped, minus any transaction fees that we've incurred (for e.g. Afterpay or PayPal).
Please note: we cannot guarantee that we'll be able to cancel your order as we typically process orders next day at 7am AEST.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.